Terms of Service

1. Agreement to Terms

By accessing or using Royalty ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Royalty is a loyalty program platform that enables businesses to create, manage, and automate customer loyalty programs. Our Service includes:

• Loyalty program builder and management tools
• Customer points and rewards tracking
• AI-powered automation and recommendations
• Customer-facing mobile app for program members
• Analytics and reporting dashboards

3. Account Registration

To use our Service, you must:

• Be at least 18 years old or the age of legal majority in your jurisdiction
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm others
• Send spam or unsolicited communications
• Engage in fraudulent activities
• Scrape or collect data without permission

5. Subscription and Payment

5.1 Pricing

Our Service is offered through various subscription tiers. Prices are displayed on our website and may change with notice.

5.2 Lifetime Deals (AppSumo)

5.3 Billing

For subscription plans:

• Payments are processed by Stripe
• Subscriptions automatically renew unless cancelled
• You may cancel at any time through your account settings
• Refunds are provided in accordance with our refund policy

6. Your Data and Content

6.1 Ownership

You retain ownership of all data and content you upload to the Service ("Your Content"). By using our Service, you grant us a license to host, store, and display Your Content solely to provide the Service.

6.2 Customer Data Responsibility

As a business using Royalty to manage customer data, you are responsible for:

• Obtaining proper consent from your customers
• Complying with applicable privacy laws (GDPR, CCPA, etc.)
• Responding to data subject requests
• Maintaining your own privacy policy

6.3 Data Backup

While we implement robust backup systems, you are encouraged to export and maintain your own backups of critical data.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Royalty and protected by copyright, trademark, and other intellectual property laws. Our trademarks may not be used without prior written consent.

8. AI Features

Our Service includes AI-powered features for automation and recommendations. You acknowledge that:

• AI suggestions are provided as guidance, not guarantees
• You retain control over whether to implement AI recommendations
• AI-generated content should be reviewed before use
• We are not liable for decisions made based on AI recommendations

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROYALTY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Indemnification

You agree to indemnify and hold harmless Royalty, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or third parties
• Is harmful to our business interests

Upon termination, your right to use the Service ceases immediately. You may export your data before termination through the account settings.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Royalty regarding the Service.